Helmm warrants that the all of our warranty marked Products will be free from any and all material defects at the time of delivery. Helmm also warrants that all parts manufactured from 18mm European Birch Plywood will serve their structural purpose for 50 years. Helmm commonly refers to this warranty as “Lifetime Limited Warranty”. This warranty applies strictly to the structural purpose of the parts, not the aesthetics nor scratches, dents, stains or other defects as a resulting of any reason. This is the sole warranty offered. THIS WARRANTY DOES NOT INCLUDE PARTS MANUFACTURED FROM ANY OTHER MATERIAL THAN 18MM EUROPEAN BIRCH PLYWOOD OR ANY OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. EXCEPT AS SPECIFICALLY AND EXPRESSLY PROVIDED HEREIN, THERE ARE NO WARRANTIES, EXPRESSED OR IMPLIED, WHICH EXTEND BEYOND THAT OF THE DESCRIPTION ON THE FACE OF THESE TERMS AND CONDITIONS. This warranty applies only to Products manufactured by Helmm. To the extent there is a defect in a component that is manufactured by a third-party, bring your claim directly to that third-party in accordance with their manufacturer’s warranty.
The warranty is not applicable in case of:
(a) Damage caused by normal wear and tear; accidental or intentional changes caused by the Purchaser to the product, including improper and incorrect use; exposure to moisture, fire, earthquake or other external causes.
(b) Damage caused during the installation and/or caused by a use that is not in accordance with the instructions and information provided. These instructions and information can also be provided via electronic communication channels.
Replacement Parts and Returns.
After a Product has been delivered to the Purchaser, if the Purchaser believes that a part of the Product is defective, Purchaser shall contact Helmm at email@example.com within 7 days of delivery and describe the defective pieces and defects in detail plus supply images of the defects. If Helmm finds that the part is defective and the claim was filed within 7 days of delivery, Helmm shall, at its sole discretion, file a replacement number and replace the parts at issue. In the event of replacement, Helmm will pay shipping costs for UK mainland shipping of the replacement parts. If Helmm reasonably determines that the Product is not defective or defects are due to assembly error or other conduct of the Purchaser, or the Purchaser did not file the notice within 7 days of delivery, Helmm will deny the application and take no further action.
After a Product has been delivered to the Purchaser, if Purchaser believes that the entire Product is defective, Purchaser shall contact Helmm at firstname.lastname@example.org within 7 days of delivery and file a return application with a detailed description and pictures of the defects. Return applications can be found at www.helmm.co/returns. If after reviewing the return application, Helmm finds, in its sole discretion, that the Product is defective and that the claim was filed within 7 days of delivery, Helmm shall assign a return authorisation number. To receive a return authorisation number, contact us at email@example.com, and once the product has been deemed defective, an authorisation number will be provided. The Purchaser must return the Product within 14 days of the date of delivery. No Product shall be processed without a return authorisation number. Purchaser agrees to pack the Product carefully, the same way it was delivered and return it to Helmm, shipping prepaid, together with an explanatory note and the return authorisation number. The returned Product must be free of any defect or damage caused by shipping or assembly. If Helmm finds that the Product is defective and that the Product was returned within 14 days of delivery, Helmm shall, at its sole discretion, either refund the purchase price, repair the defect, or replace the product. In the event of repair or replacement, Helmm will pay return costs for UK mainland shipping. If Helmm reasonably determines that the Product is not defective or was not returned within 14 days of purchase, Helmm will contact Purchaser and will arrange for reshipment to Purchaser. Reshipment will be at the expense of the Purchaser and will include a handling fee of 10% of the entire purchase price or £250, whichever is greater. If Purchaser declines to pre-pay such shipping and handling costs, Helmm shall be under no obligation to return such non-defective Product. Material defects are defined as a material failure to comply with Helmm’s published technical specifications for the applicable Product, available at www.helmm.co.
If the Purchaser would like to return the Product without specific reason, the Purchaser should contact Helmm at firstname.lastname@example.org within 30 days of delivery. Purchaser shall communicate and sufficiently document that the Product is undamaged and as new. After Helmm accepts the return for inspection, Purchaser shall send the undamaged Product in it’s original condition, including original packaging, proof of payment, accessories, etc. back to the Helmm Warehouse (address on request) within 7 days of Helmm accepting the return for inspection. If Helmm accepts the returned product, Helmm will refund the full amount paid by the Purchaser within 30 days of accepting the return. The return shipping cost will be covered by Purchaser. Helmm holds the right at any time to reject the return and not refund the Purchaser. In case Helmm decides the product is damaged or is not eligible for return by any reason, all shipping costs plus a £250 handling will be paid by the Purchaser before Helmm returns the Product. Helmm commonly refers to this program at “30 day money back guarantee.”